MANAGEMENT SERVICES

FEE STRUCTURE

Manawatu Property Ltd is dedicated to providing an efficient and cost effective property and tenant management service to property owners in Palmerston North, Feilding and Bulls.

MANAGEMENT SERVICES WE OFFER

1. Property Advertising
2. Tenant Selection
3. Setting and Maintaining Market Rents
4. Rent Collection
5. Arrears Management
6. Regular Inspections
7. Maintenance Services
8. Financial Management and Reporting
9. Customer Service

1. Property Advertising (Back to top)

We will advertise your property to attract tenants through our website, and via signage at the property.

Additional marketing options to maximise the sourcing of prospective tenants is also available e.g. TradeMe, local newspapers

2. Tenant Selection (Back to top)

Our tenant selection process is robust to ensure the right tenant is selected for your property.
We do not charge tenants a letting fee and are therefore more popular with prospective tenants.

Screening of prospective tenants is achieved by:
- interview process

- completion of a Tenancy Application Form- reference and employment checks and credit checks

Once we have selected the appropriate tenant we complete the tenancy agreement and bond lodgement process on your behalf. Our tenancy agreement clearly defines the tenant responsibilities to be undertaken whilst renting your property.

3. Setting and Maintaining Market Rent (Back to top)

We regularly review rental levels for all properties we manage and, where appropriate initiate rental increases or advise owners if we think a reduction is necessary to ensure maximum occupancy rates are achieved.

4. Rent Collection (Back to top)

Rent is automatically paid into our separate rent account which we monitor on a daily basis through our management database.

We also deal with all aspects of bond collection, control and disbursement as required by the Residential Tenancy Act.

5. Arrears Management (Back to top)

We have a zero tolerance policy on rental arrears which is identified automatically by our rental account management system.

Our staff will act promptly on your behalf to resolve any arrears with recovery proceedings beginning as soon as rent is one day late.

Our attendance time at Tenancy Tribunal Hearings is included in our flat fee. Only non-recoverable court costs (e.g. tribunal hearing application fee) are passed onto you.

6. Regular Inspections (Back to top)

We undertake regular, free of charge, comprehensive inspections at the following intervals:
- one month after a new tenancy commences

- at six monthly intervals thereafter; and- at final bond inspection

* Additional inspections may be conducted at your request.

Inspection of the property is for the purpose of investigating potential maintenance issues and to ensure the tenants are looking after the property and any chattels.

During inspections photographic and written descriptions of the condition of the property are taken and a report is completed and provided to you either electronically or by mail. This report will include any recommendations for preventive maintenance and suggest improvements to ensure optimum rental levels are maintained.

7. Maintenance Services (Back to top)

We conduct any urgent or minor repairs to your property up to an agreed monetary limit as stated in our management authority.

We will advise you of any more extensive maintenance issues as we become aware of them, and obtain your approval before conducting any major repair work.

All of our maintenance is undertaken by our carefully selected tradespeople and the work is closely monitored to ensure a cost effective job is undertaken. Due to the volume of work received from us by our contractors we are able to pass on considerable discounts to you.

We can also co-ordinate and supervise any major renovations or development work to your property as instructed by you.

8. Financial Management and Reporting (Back to top)

All rent received (less expenses) is transferred into your account on a monthly basis.

We provide a comprehensive monthly statement which provides clear details of all income and expenses relating to the management of your property. Copies of maintenance accounts (where applicable) are included. This statement is either posted or emailed directly to you.

Our monthly statements contain all the information necessary to file your tax returns efficiently and can be provided to your accountant at the end of the financial year.

9. Customer Service (Back to top)
We maintain close contact with our clients and will communicate with you directly on any issues relating to the management of your property.

We also keep in touch with tenants regularly through our inspections. We treat tenants as our customers and deal with them consistently and fairly. By establishing strong relationships with our tenants we minimise potential disputes, arrears, or other problems.